Privacy Policy

Who receives your information

When you submit the contact form, the details you provide are sent by WordPress email to the business enquiry address configured for this website. The form asks for your name, email, telephone number, optional postcode, the service you need and a message. The business uses this information to respond to your enquiry and discuss a potential appointment or quotation.

Purposes and lawful basis

Enquiries are handled to respond to requests about services, discuss possible work and take steps requested before a service agreement. Depending on the circumstances, processing may also be necessary for legitimate business interests and compliance with legal duties. Contact details should not be used for unrelated marketing without the appropriate lawful basis.

Where data is held

Form submissions are emailed via the website’s configured WordPress mail service. Messages may be stored in the business email account and in hosting or email-provider logs. This theme does not deliberately create a separate public enquiry database. Server logs and third-party plugins may process technical data. The website operator must confirm the relevant processors, safeguards and retention arrangements.

How long data is retained

Enquiry messages should be kept only for as long as necessary for the purpose received, or for any applicable accounting, legal or dispute-management requirements. The website operator must set and publish a specific retention schedule where appropriate.

Cookies and analytics

WordPress and active plugins may set essential cookies, for example during administration or to maintain site security. This theme does not install tracking pixels or non-essential analytics itself. If analytics or advertising tags are enabled, the operator must update this policy and implement any required consent controls.

Your rights and contact

Depending on the circumstances, you may have rights to access, correct, erase or restrict the use of personal data, object to certain processing, and complain to the UK Information Commissioner’s Office. To raise a privacy query, email info@aflow.co.uk. The business operator must confirm the legal trading identity and full contact details before publication.

Important website-operator details

This policy is an operational starting point, not legal advice. The trading entity, data controller details, actual software and processors, and retention schedule must be checked before the site is published. Review this page whenever tools, forms or marketing integrations change.